Privacy Policy

MY Appliance Repair (“we,” “our,” or “us”) operates the website myappliance.us and provides home appliance repair services throughout Connecticut. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

• Booking and Service Requests: When you submit a service request or booking form, we collect your name, phone number, email address, and service address.
• Contact Form: When you contact us through our website, we collect your name, email address, phone number, and the content of your message.
• Job Applications: When you apply for a position through our hiring form, we collect your name, email address, phone number, work experience, and any CV or resume file you choose to upload. Uploaded files are stored securely and used solely for employment consideration.

Information Collected Automatically

• Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store certain information. See Section 7 (Cookie Policy) for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and fulfill appliance repair service requests.
• To contact you regarding your appointment, service status, or follow-up questions.
• To respond to inquiries submitted through our contact form.
• To review and process employment applications.
• To send service reminders, confirmations, and updates related to your request.
• To improve and optimize our website and user experience.
• To comply with applicable legal obligations.
• To detect and prevent fraud or unauthorized activity.

We do not sell your personal information to third parties for their own marketing purposes.

3. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Transmission of data over encrypted HTTPS connections.
• Limiting access to personal information to personnel who need it to perform their job functions.
• Using reputable third-party services with their own security practices for data storage and communications.

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These may include:

• Email Service Providers: We use third-party email platforms to send appointment confirmations, service updates, and communications.
• Payment Processors: If you pay online, your payment information is processed by a third-party payment processor. We do not store credit card or payment details on our servers.
• Analytics Providers: We may use analytics tools (such as Google Analytics) to understand how visitors use our website. These services may collect information about your use of the site using cookies and similar technologies.
• Cloud Storage and Form Processing: Submitted form data may be stored in third-party cloud platforms (such as Google Sheets or similar services) used for internal operations.

These third parties are contractually obligated to handle your information in a manner consistent with this Privacy Policy and applicable law. We do not authorize them to use your personal information for their own independent purposes.

5. Your Rights

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., information we are required to retain).
• Opt-Out of Marketing: If we send you marketing communications, you may opt out at any time by following the unsubscribe instructions in those emails or by contacting us.

To exercise any of these rights, please contact us at info@myappliance.us. We will respond to your request within a reasonable timeframe.

6. Connecticut Residents — CTDPA Rights

If you are a Connecticut resident, you have additional rights under the Connecticut Data Privacy Act (CTDPA), Conn. Gen. Stat. § 42-515 et seq., effective January 1, 2023. These rights include:

• Right to Access: You have the right to confirm whether we are processing your personal data and to access that data.
• Right to Correct: You have the right to correct inaccuracies in your personal data.
• Right to Delete: You have the right to request deletion of personal data you have provided to us.
• Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and readily usable format.
• Right to Opt Out: You have the right to opt out of the processing of personal data for purposes of targeted advertising or the sale of personal data. We do not sell personal data or use it for targeted advertising.
• Right to Appeal: If we decline to act on your rights request, you have the right to appeal that decision by contacting us.

To submit a CTDPA rights request, email us at info@myappliance.us with the subject line “CTDPA Rights Request.” We will respond within 45 days as required by law, with an option to extend for an additional 45 days when reasonably necessary.

7. Cookie Policy

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Functional Cookies: These are necessary for the website to function properly. They enable core features such as page navigation and form submissions. These cookies do not collect personal information and cannot be disabled.
• Analytics Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. This helps us improve the site experience. We may use services like Google Analytics for this purpose.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our site.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately at info@myappliance.us and we will take steps to delete that information as promptly as possible.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Service and booking records may be retained for up to five years for business and legal purposes. Job application data is retained for up to one year after the position is filled, after which it is securely deleted.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: